By placing an order on this site you are agreeing to these terms and conditions. Please read them carefully. 

1. Your statutory rights.

Nothing contained in these terms and conditions affects your statutory rights as a consumer.

2. Delivery area.

We despatch vacuum packed fish to most parts of the UK, including offshore (supplementary charges apply), but excluding some northerly and western parts of Scotland where there is no "guaranteed next day" delivery service.

3. Prices.

We try to ensure that the prices on our web site are correct. If any price is wrong we reserve the right to charge you the correct price. If this means you will have to pay more, we will contact you and will not proceed without your consent.

4. Payment.

Credit card payments will be processed by PayPal Merchant Services. Should your order include an item which is out of stock on the despatch date, we will offer you the choice of a refund or a credit note.

5. Delivery.

Orders for vacuum packed fish are normally delivered within 2 - 3 working days. All orders will be sent via Royal Mail. If we anticipate any difficulties concerning the delivery date, we will contact you as soon as reasonably possible to arrange a mutually acceptable alternative.

6. Our guarantee.

We aim to supply fish of the highest standard. If you are not happy with the quality of our fish, we will refund your money.

7. Returns and Refunds. 

If you wish to return vacuum packed fish products due to any fault, we will issue a full replacement or refund on receipt of the faulty goods. Faulty goods must be returned within 3 working days. We do not take any responsibility for the cost of return postage.

8. Cancellation of orders.

You may cancel your order at any time up to the closing time for acceptance of orders. We will refund any payment you have made, but reserve the right to make a charge of £4 to cover the costs incurred by us in handling your payment/credit.

9. Customer support.

You may call our customer helpline on 018907 50392 at any time of the day or night. If the line is not attended, please leave a message. We aim to respond to all calls within 24 hours except at weekends / public holidays. Alternatively, or if contacting us from outside the UK, you may email us at support@fishcurer.co.uk.

10. Complaints handling.

We sincerely hope that you never have cause to complain about our service or products. If despite our best efforts you do have a complaint, please email us at complaints@fishcurer.co.uk giving us as much information as you wish. We will try to acknowledge your complaint within 1 working day, and to contact you to say how we propose to resolve it within 5 working days.

11. Privacy policy.

All personal information we collect is collected lawfully, within the terms of the Data Protection Act 1998.

We NEVER release any information we hold about our customers to any third party, unless required to do so by law.

Information is collected as a result of contacting us, placing an order, or requesting registration.

We store lists of email addresses which we use to send out information about our products and services. If you do not wish to receive such emails, we will remove them if you email us at unsubscribe@fishcurer.co.uk. There is no need to fill in the body of the email provided the subject is left as "unsubscribe".

We store customer delivery and contact details, as collected when an order is placed, to enable us to make deliveries. We keep this information on file to enable customers placing repeat orders to do so without the need to fill in all their details again. If you want your details removed from our delivery details database, email us at remove@fishcurer.co.uk. Please give your name, address and membership number (if any) in the body of the email,and leave the subject line as "remove_my_details".

Information we collect as detailed above is only stored by ourselves, we do not use any third party to collect our data.

If you have any questions about our privacy policy, you can email them to us at privacy@fishcurer.co.uk. We will aim to acknowledge your enquiry within 1 working day, and to provide an answer or tell you what we are doing about your enquiry within 5 working days.

12. VAT.

Where applicable, VAT at the relevant rate is included in the web site price.